Terms of use

By creating an account, accessing, or using the Services, you agree to these Terms and to our privacy policy. If you do not agree, do not use the Services. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization. Where your organization has signed a separate written agreement with us for the Services, that agreement controls to the extent of any conflict.

You must be at least 18 years old and able to form a binding contract to use the Services. The Services are intended for business and professional use.

• Volano organizes access by organization and workspace. Administrators manage members, roles, permissions, model access, and connectors. Members can use only the capabilities their role permits.
• You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for all activity under your account. Notify us promptly of any unauthorized use.
• Administrators are responsible for their organization’s configuration, for the members they invite, and for ensuring members comply with these Terms.

You agree not to, and not to allow anyone to:

• use the Services in violation of any law or third-party right, including intellectual property and privacy rights;
• upload or generate content that is unlawful, infringing, defamatory, harmful, or that you lack the rights to submit;
• attempt to access another organization’s data, breach or circumvent security or governance controls, or probe or scan the Services without authorization;
• reverse engineer, decompile, copy, or create derivative works of the Services, except where this restriction is prohibited by law;
• interfere with or disrupt the Services, introduce malware, or place an unreasonable load on our infrastructure;
• resell, sublicense, or provide the Services to third parties outside your organization, or use them to build a competing product; or
• misuse AI features, including to generate content that violates a model provider’s acceptable-use rules or that you will deploy without human review where review is warranted.

We may investigate suspected violations and may suspend or limit access to protect the Services or other users.

Ownership

As between you and Volano, you and your organization retain all rights in the content you submit to the Services (“Customer Content”). We do not claim ownership of it.

License to us

You grant Volano a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, and process Customer Content, and to route it to the AI models and tools you enable, solely to provide, secure, and support the Services and as otherwise permitted by our privacy policy. We may create aggregated and de-identified data from usage of the Services and use it to operate and improve the Services. We do not use Customer Content to train our own foundation models.

Your responsibility

You represent that you have the rights necessary to submit Customer Content and to grant the license above, and that your Customer Content and its use do not violate these Terms or any law.

The Services use third-party AI models to generate output based on the inputs you provide. AI output may be inaccurate, incomplete, outdated, or otherwise unsuitable, and similar output may be generated for other users. You are solely responsible for evaluating output and for any decisions or content you base on it.Do not rely on AI output as a substitute for professional advice. To the extent we have rights to do so, we assign to you our rights in the output generated for you, subject to others’ rights in similar output and to the model providers’ terms.

The Services, including our software, designs, brand, and content (excluding Customer Content), are owned by Volano and our licensors and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your organization’s internal business purposes. We reserve all rights not expressly granted. If you send us feedback, you grant us a perpetual, royalty-free license to use it without restriction.

The Services interoperate with third-party providers, including AI model providers and any connectors you enable. Your use of those services may be subject to their own terms, and we are not responsible for third-party services. Enabling a connector authorizes us to exchange data with it as needed to provide the integration.

Paid plans are billed according to the pricing and seat terms presented at purchase. Unless stated otherwise, fees are billed in advance, are non-refundable except as required by law, and exclude taxes, which you are responsible for. We may change pricing on a prospective basis with notice effective at your next renewal. If payment fails or an account is past due, we may suspend access.

Each party may access the other’s non-public information in connection with the Services. The receiving party will protect that information with reasonable care, use it only to perform under these Terms, and not disclose it except to those who need it and are bound by similar obligations, or as required by law.

The Services and all output are provided “as is” and “as available,” without warranties of any kind. To the fullest extent permitted by law, Volano disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Services will be uninterrupted, secure, error-free, or that output will be accurate or reliable. Some jurisdictions do not allow certain disclaimers, so some of these may not apply to you.

To the fullest extent permitted by law, Volano and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business interruption, arising out of or relating to the Services, even if advised of the possibility.

Our total aggregate liability for all claims relating to the Services will not exceed the greater of (a) the amounts you paid us for the Services in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars (US$100). These limits apply to all theories of liability and are an essential part of the bargain between us.

You will defend, indemnify, and hold harmless Volano and its affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your Customer Content, your use of the Services, your violation of these Terms, or your violation of any law or third-party right.

These Terms apply while you use the Services. You may stop using the Services at any time, and administrators may close their organization’s account. We may suspend or terminate access if you breach these Terms, if required by law, or to protect the Services or other users; we will use reasonable efforts to provide notice where practical. On termination, your right to use the Services ends. Sections that by their nature should survive — including ownership, licenses you granted, disclaimers, limitation of liability, indemnification, and dispute resolution — survive termination. You can request export of Customer Content for a limited period after termination, after which we may delete it.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules.

Binding arbitration. Except for claims that may be brought in small-claims court and requests for injunctive relief to protect intellectual property or confidential information, you and Volano agree to resolve any dispute relating to the Services through final and binding individual arbitration administered by a recognized arbitration provider under its commercial rules, conducted in the State of Delaware or remotely.

Class-action waiver. You and Volano agree to bring claims only in an individual capacity and not as a plaintiff or class member in any class, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any class proceeding. If this waiver is found unenforceable for a given claim, that claim will proceed in court, but the rest of this section remains in effect.

We may modify or discontinue features of the Services at any time. We may also update these Terms; when we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Services after an update means you accept the revised Terms.

• Entire agreement. These Terms and the documents they reference are the entire agreement between you and Volano about the Services and supersede prior agreements on the subject.
• Severability. If any provision is held unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices. We may provide notices through the Services or to your account email. Legal notices to us go to legal@volano.app.

Questions about these Terms? Email us at legal@volano.app.